Cancellations and refunds
Cancellation and refund policy
There are three things you can pay for on Rightis: the fee for a usage contract, a lookup API top-up, and a lookup API plan. Payment is by card through Toss Payments. This page sets out what can be refunded, when, and how to ask.
What you pay for, and when
Usage contract fee. The amount agreed with the rights holder plus a 7.5% platform fee. When the rights holder approves a request the contract moves to awaiting payment, and you pay on the contract screen in the brand portal. A contract becomes active only after the payment is approved. Lookup API top-up. Any amount from ₩10,000 to ₩10,000,000, charged with 10% VAT added. Each lookup deducts its per-call price from the balance. With a card on file you can top up a set amount automatically when the balance runs low, and you can turn that off at any time. Lookup API Basic plan. ₩49,000 for one month, charged with 10% VAT added. One payment covers one month and is not charged again automatically. Registering rights, searching, sending a usage request and negotiating terms are free.
Usage contract fees
Nothing is charged before you pay, and an unpaid contract never becomes active. If you ask within 7 days of payment and the contracted use has not started, we refund the full amount and the contract is terminated. Once use has started, or after 7 days, we do not refund a change of mind. If the cause is on the rights holder's side (a defect in the registered asset, a rights dispute, or a breach by the rights holder) or ours (a duplicate charge or a wrong amount), we refund regardless of time or use.
Pay-per-use contracts
A usage-based charge bills use that has already happened, so there is no change-of-mind refund. If the count was wrong or the cause is on the rights holder's side, we cancel and refund that period's charge. The contract itself stays in force.
Lookup API top-ups and plans
A topped-up balance can be used for one year from the day of the top-up; any balance left after that expires. The trial credit given at signup was not paid for and is not refundable. A plan is refunded in full if you ask within 7 days of payment and have not used it. After that there is no mid-period refund, and you can keep using the plan until the period you paid for ends. Duplicate charges and wrong amounts are corrected for both top-ups and plans regardless of time.
How to ask for a refund
Email support@rightis.org with the contract code or payment order number and the reason for the refund. We check the payment date, whether the use has started and the settlement status, then cancel the payment through Toss Payments. Depending on your card issuer it can take a few days for the cancellation to show on your card. Refunds are made for the full amount paid. We do not issue partial refunds at this time.
After the rights holder has been paid
The contract fee, less the platform fee, is settled to the rights holder. Once payment to the rights holder has started we cannot cancel the charge straight away; in that case we resolve it with the rights holder.
Last updated 26 October 2026